How to Get the Most Value from Contract Security Staff

Getting maximum benefit from contract security guards requires investing in their success. Here are tips for security companies to boost the value of their contract staff:

Thoroughly Screen Candidates

Rigorously vet applicants to ensure they have the aptitude and temperament to excel in security roles before hiring and assignment.

Provide Extensive Training

Implement comprehensive orientation and site-specific training to equip guards with the skills to effectively serve clients. Update training regularly.

Set Clear Expectations

Provide detailed duty instructions, post orders, procedural manuals, and codes of conduct. Leave no room for variations in expected performance.

Encourage Professionalism

Instill high standards for professional conduct through training on diplomacy, ethics, vigilance, proactive threat detection, and customer service.

Offer Career Growth

Provide advancement opportunities, specialty certifications, and higher credentials to maintain job satisfaction and retention of top guards.

Give Ongoing Support

Check-in regularly, provide mentoring, address concerns, and give guards access to supervisors for guidance to keep them engaged.

The more security firms invest in the success of contract staff, the greater the rewards in performance, professionalism, and service levels for clients. It pays dividends.